Work at NCMS
The National Center for Manufacturing Sciences (NCMS) is a cross-industry technology development consortium, dedicated to improving the competitiveness and strength of the U.S. industrial base. As a member-based organization, it leverages its network of industry, government, and academic partners to develop, demonstrate, and transition innovative technologies efficiently, with less risk and lower cost.
NCMS enables world-class member companies to work effectively with other members on new opportunities – bringing together highly capable companies with providers and end-users who need their innovations and technology solutions. NCMS members benefit from an accelerated progression of idea creation through execution.
Eligible employees can enroll in a comprehensive, market-competitive total compensation package including:
- Medical
- Dental
- Vision
- Flexible Spending Accounts
- Short Term Disability
- Long Term Disability
- Life Insurance
- Long Term Care Insurance
- 403(b) Plan with Roth Options
- Paid Time Off (PTO)
Open Positions
This is a hybrid role and requires 3 days in the office in Ann Arbor, Michigan.
Job Purpose:
The IT Support Specialist is responsible for responding to support requests from NCMS staff. Support activities include IT hardware, software, and end user training. Excellent communication skills, the ability to multitask, and prioritize tasks are essential.
Primary Responsibilities:
- Provide first-line ticket-based technical support for hardware, software, and connectivity issues, both in person and remotely, ensuring issues are addressed in a timely and professional manner via phone, email, or the IT ticketing system.
- Diagnose and resolve problems with desktops, laptops, mobile devices, printers, and peripheral hardware.
- Install, configure, and troubleshoot Windows operating systems, standard applications, and approved third-party software.
- Perform routine and preventive maintenance on computing equipment to ensure reliability and performance.
- Set up and deploy new workstations and devices according to organizational standards.
- Maintain accurate inventory records for hardware, software licenses, and peripherals; assist with equipment tracking and lifecycle management.
- Assist in onboarding and offboarding tasks, including user account setup, permissions, and equipment preparation.
- Provide basic support for Microsoft 365 tools (Outlook, Teams, OneDrive, etc.) and escalate issues as appropriate.
- Collaborate with Systems Administrator or senior MIS staff to escalate and resolve complex technical issues.
- Document support resolutions and maintain internal knowledge base articles to promote self-service and consistent practices.
- Maintain a high standard of professionalism and customer service when interacting with users.
Required Qualifications:
- Must be a citizen of the United States.
- Must have or be eligible to obtain government security clearance.
- Must be fully vaccinated against COVID-19 unless legally exempt.
- Flexibility to work a hybrid schedule; three days in the office & two days home.
- 3 years of experience in IT support, help desk, or technical troubleshooting
- Proficiency with Windows 10/11, basic networking concepts (IP, DNS, DHCP), and device imaging
- Familiarity with Microsoft 365 applications and user account basics
- Ability to diagnose and resolve hardware and software problems efficiently
- Strong organizational and communication skills
- Willingness to learn and grow within the IT infrastructure and endpoint management field
Preferred Qualifications and Certifications:
- Experience with help desk/ticketing systems
- Exposure to device management platforms (e.g., Microsoft Intune, SCCM)
- Experience with mobile device platforms (iOS, Android) in a business environment
- CompTIA A+, Microsoft Certified: Modern Desktop Administrator (MD-100/MD-102) preferred but not required
NCMS IS AN EQUAL OPPORTUNITY EMPLOYER
Job Purpose:
The Project Manager is responsible for planning and carrying out multiple projects while considering contingencies and alternatives. While working closely with the program and project management team, this role provides leadership and/or support for each step of full-cycle project management. This role reports to a PMO.
Primary Responsibilities:
- Manage collaborative projects that meet technology and business needs of NCMS customers.
- Guide the development of project concept paper, statement of work, work breakdown structure, budget, schedule, deliverables, roles and responsibilities, and subcontractor and consultant selection and management.
- Complete final reporting and outreach as required.
- Provide daily management of each project by developing and maintaining all project communications, records, and files.
- Assure proper audit material maintained and available.
- Maintain open and frequent communication with the assigned Director as well as all NCMS departments.
- Strictly adhere to all rules and regulations as determined by the government, NCMS customers, and NCMS best practices.
- Proactively promote NCMS and its mission by developing relationships with industry, government, academia, and professional associations.
- Participate in technical seminars, workshops, and trade shows as necessary.
- Perform other duties as needed.
Requirements:
- Must be a citizen of the United States.
- Must have or be eligible to obtain a government security clearance.
- Must be fully vaccinated against COVID-19 unless legally exempt.
- Flexibility to work a hybrid schedule; three days in office & two days home.
- Bachelor’s Degree and a minimum of two years working in R&D Project Management.
- Experience working in a manufacturing, advanced technology, or mechanical maintenance environment.
- Demonstrated competency in communication, contributing to team success, initiating action, and persuasiveness.
- Demonstrated customer focus and continuous learning.
- Demonstrated ability to perform administrative duties and to use basic office equipment and applications.
NCMS IS AN EQUAL OPPORTUNITY EMPLOYER
How to Apply:
Please submit the position title you are interested in and resume in PDF format only by email to careers@ncms.org
